CGEAR Return & Refund Policy
This policy explains our change-of-mind return and exchange arrangements. It does not limit any rights you have under South African consumer law. If this policy and the law differ, the law applies.
Seven-day online cancellation right
Where the Electronic Communications and Transactions Act gives you a right to cancel an online purchase, you may cancel within seven days after receiving the goods, without giving a reason or paying a penalty. The only charge permitted for this cancellation is the direct cost of returning the goods. Any refund will be handled as required by law. Please contact us at sales@cgear.co.za with your order number so we can provide return instructions. This request process does not remove or delay your statutory rights.
Voluntary change-of-mind returns and exchanges after seven days
After the statutory seven-day cancellation period, we may consider a voluntary change-of-mind return or exchange at our discretion. To be considered, the groundsheet or accessory must be brand new, completely unused, unopened and sealed in its original packaging so it can be resold. If we approve a voluntary return or exchange, a 10% handling and restocking fee applies, and you are responsible for arranging and paying the return courier cost. These voluntary terms do not apply to statutory cancellation rights or defective goods.
Damaged or defective goods
Please contact us at sales@cgear.co.za with your order number and details of the issue. Your rights under the Consumer Protection Act remain unaffected. Where the Act applies, qualifying defective goods may be returned within six months at the supplier’s risk and expense, and the consumer may choose the applicable remedy of repair, replacement or refund.
Shipping and return costs
Standard delivery is R189. Orders are processed and dispatched within 1 to 3 business days, Monday to Friday excluding public holidays. Standard nationwide delivery within South Africa generally takes 3 to 5 business days from dispatch. Delivery estimates are not guarantees. Outbound delivery charges and return courier costs are separate; statutory rights determine any refund of delivery charges.
How to contact us
Email sales@cgear.co.za with your order number and whether you are requesting a statutory cancellation, reporting a problem with the goods, or asking us to consider a voluntary return or exchange. We will provide the appropriate next steps.