Last Update: 2026-11-11

  • CGEAR operates www.cgear.co.za. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site and our Facebook page.
  • We use your Personal Information only for providing and improving our services or if stipulated otherwise. By using the Site, you agree to the collection and use of information in accordance with this policy.
  • While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, contact number and email address.
  • CGEAR will not sell or trade any personal information such as name, contact number, email address or any other provided information with third-party sites.
  • Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
  • This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
  • In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Third-party services and advertising

We use Google Analytics, Google Ads and the Meta (Facebook and Instagram) Pixel to measure visits and show relevant ads, which may place cookies on your device. Order and contact details are processed by our payment provider (PayFast), couriers (Fastway and, where used, The Courier Guy) and email tools (Mailchimp, MailPoet) to fulfil your order and communicate with you. Where advertising measurement is enabled, Google and Meta may also receive checkout contact information in hashed form to help match purchases to advertising. Hashing does not make this information anonymous. We also use website activity and order values for analytics and advertising measurement. We process personal information in line with the Protection of Personal Information Act (POPIA). To access, correct or delete your information, or to opt out of marketing, email sales@cgear.co.za.

Review requests. After an order is completed we may send one email, about 7 days later, asking you to review the products you bought. This uses your name, email address and order items only. Reviews are collected and stored on our own website and are not sent to a third-party review service. You can opt out at any time using the link in the email, and a review you submit is shown publicly with the name you give.

Marketing source history

Where website tracking is enabled, we use the first-party cookie cgear_source_history_v1 for up to 30 days to remember your first and most recent identifiable referral or marketing source, campaign and visit dates. This helps us understand which marketing brings customers to CGEAR. The cookie does not contain your name, email address or phone number. When you place an order, the available source history is saved with that order. Clearing or blocking cookies, changing devices, or following a link without source information may prevent us from identifying the source.